Privacy Policy

At Cannata.ae, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logistics services including land transport, sea freight, air freight, and customs clearance in the United Arab Emirates.

By accessing our services, you consent to the practices described in this policy. Please read this policy carefully to understand our views and practices regarding your personal data.

We may collect the following types of information when you use our services:

Personal Information

• Full name and contact details (email address, phone number, physical address)
• Company name and trade license information for business clients
• Passport and visa details for customs clearance documentation
• Payment information and billing details

Shipping Information

• Shipment details including origin, destination, and cargo description
• Tracking preferences and delivery instructions
• Customs documentation and declarations

Technical Information

• IP address and browser type
• Website usage data through cookies
• Device information and operating system

We use the collected information for the following purposes:

• Service Delivery: To process your shipments, arrange transportation (land, sea, or air), and handle customs clearance procedures
• Communication: To send you updates about your shipments, respond to inquiries, and provide customer support
• Legal Compliance: To comply with UAE customs regulations and international shipping laws
• Improvement: To enhance our website functionality and service quality
• Marketing: To send you promotional offers (only with your explicit consent)

We may share your information with:

• Government Authorities: UAE customs, port authorities, and regulatory bodies as required by law
• Shipping Partners: Freight forwarders, shipping lines, airlines, and trucking companies to facilitate your shipment
• Service Providers: Payment processors, IT service providers, and customer support platforms
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties. All sharing is strictly for service delivery and legal compliance.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors interact with our site
• Marketing Cookies: For targeted advertising (with consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Under UAE data protection laws, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Limit how we use your information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information in the Contact section below.

We implement appropriate technical and organizational measures to protect your information:

• SSL encryption for all data transmissions
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage with limited access
• Employee training on data protection

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Response Time: We will respond to your privacy inquiries within 5 business days.